Returns Policy
What you can return on xMerch depends on how the item is made and how you paid. Every order is covered if something arrives damaged, misprinted or wrong.
Return within 7 days of delivery where the item allows it.
Wallet payments are final and can't be refunded as a return.
Damaged, misprinted or wrong? Report it with a photo within 7 days and we'll make it right.
Damaged, misprinted or wrong items
On every order and any payment method, report the problem with a photo within 7 days of delivery. We'll reprint, resend or send you a return label. You don't need to send a damaged print item back unless we ask.
Print-on-demand items
These are made to order for you, so they can't be returned for size, colour or change of mind.
If an item arrives damaged, misprinted or wrong, we'll reprint it or refund it.
Based on: Printful returns
Dropship items
Apparel paid by card, Apple Pay or Cash App can be returned within 7 days of delivery if it's unworn, with tags and original packaging intact. One exchange per order.
Other dropship items can't be returned for change of mind. If one arrives damaged, defective or wrong, we'll resend it or refund it.
Based on: Eprolo refund policy · Eprolo apparel returns
Items shipped by the store
Card, Apple Pay and Cash App orders can be returned within 7 days of delivery where the store's listing allows it.
Damaged, defective or wrong items are covered on every order, the same as above.
Lost in transit
If tracking stops and your order never arrives, contact us and we'll reship it or refund it.
XRP and Xahau payments
Onchain payments are final and can't be refunded as a return. Damaged, misprinted or wrong items paid this way are still reprinted or resent.
How to start a return
Open the order from your Orders page, or email support@xmerch.app with your order number and a photo if the item is damaged or wrong.