Privacy Policy
This Privacy Policy explains how xMerch collects, uses, and shares information when you browse, purchase, or sell products on our marketplace. We use Web3 rails for settlement and may integrate third-party on/off-ramp providers such as MoonPay.
We collect account, order, wallet, and device data to operate the marketplace and deliver orders.
On/off-ramp services (for example, MoonPay) are provided by third parties with their own privacy policies and compliance requirements.
You can access, correct, or request deletion of your information by contacting us.
1. Who We Are
xMerch is a marketplace that connects buyers and independent vendors. We facilitate ordering, payment, and settlement, but vendors are responsible for the products they sell and fulfill.
2. Information We Collect
- Account and profile data, such as your name, email address, and preferences if you create an account or contact support.
- Order and fulfillment data, including shipping address, items purchased, order status, and communications with vendors.
- Wallet and blockchain data, including public wallet addresses and transaction hashes used for settlement.
- Device and usage data, such as IP address, browser type, pages viewed, and analytics events.
3. Information From Third Parties
We may receive information from vendors, payment processors, on/off-ramp providers, analytics partners, and logistics services to fulfill orders, prevent fraud, and comply with legal obligations. For example, on/off-ramp providers may share verification status or transaction confirmations with us.
4. How We Use Information
- Provide and improve the marketplace experience.
- Process orders, settlement, and customer support requests.
- Detect and prevent fraud, abuse, or prohibited activity.
- Comply with legal and regulatory requirements.
- Send transactional messages about orders and important updates.
5. How We Share Information
- Vendors: we share order and shipping details with vendors so they can fulfill purchases.
- Vendor services: if a vendor directs you to their own site or support channels, their privacy policies apply to information you provide there.
- Service providers: we use vendors for hosting, analytics, customer support, and email delivery.
- Payment and on/off-ramp providers: if you use MoonPay or similar services, they collect and process information under their own policies.
- Legal compliance: we may share data to comply with law, enforce policies, or protect rights and safety.
6. Web3 Settlement & Blockchain Data
Blockchain transactions are public by design. Wallet addresses and transaction hashes may be visible on public block explorers. We do not control blockchain networks and cannot delete or modify on-chain data.
7. Cookies & Analytics
We use cookies and similar technologies to remember preferences, understand usage, and improve the experience. You can control cookies through your browser settings.
8. Data Retention
We retain personal information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
10. Your Privacy Choices
You may request access, correction, or deletion of your personal information, and you may opt out of marketing communications. We may need to retain certain data to comply with legal obligations or to complete transactions.
11. Children
xMerch is not intended for children under 18. We do not knowingly collect personal information from children.
12. International Transfers
Your information may be processed in countries other than where you live. We take steps to protect data in accordance with applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.
14. Contact Us
Questions or requests? Contact us at support@xmerch.app.